Improving post purchase experience for Flipkart
Worked for the customer app as well as for the customer agent platform
Contributed in revamping the order tracking experience
Worked on improving information clarity, status visibility, and reducing user anxiety to create a more confident post-purchase experience
Under NDA
Contributed in revamping the order tracking experience
Worked on improving information clarity, status visibility, and reducing user anxiety to create a more confident post-purchase experience
Under NDA
Designed the post purchase experience for 2 hour large appliance delivery
Leveraged the existing experience to support this initiative, delivering a seamless journey that accommodated the added complexity of same day appliance delivery and installation
Designed the post purchase experience for 2 hour large appliance delivery
Leveraged the existing experience to support this initiative, delivering a seamless journey that accommodated the added complexity of same day appliance delivery and installation
Humanising and honouring the efforts of delivery partners
Designing an avatar system that gives delivery partners a distinct identity, builds user awareness of their contributions, and establishes a scalable framework
Humanising and honouring the efforts of delivery partners
Designing an avatar system that gives delivery partners a distinct identity, builds user awareness of their contributions, and establishes a scalable framework
Revamping the in-app customer support chat experience
Building a unified design system from scratch to transform how users resolve issues
Revamping the in-app customer support chat experience
Building a unified design system from scratch to transform how users resolve issues
Designed an AI copilot for on call customer support agents
Build an AI-powered tool to help on call customer support agents resolve issues faster, with the right information surfaced at the right moment
Under NDA
Designed an AI copilot for on call customer support agents
Build an AI-powered tool to help on call customer support agents resolve issues faster, with the right information surfaced at the right moment
Under NDA
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Always thrilled to tackle new challenges.
Have any exciting idea or just wanna talk, hit me up!